Returns & Refunds Policy



No Returns Accepted
Due to the perishable nature of raw dog food and strict food safety regulations, we do not accept returns under any circumstances. This policy ensures the health and safety of pets and maintains product integrity.


Damaged or Incorrect Orders
If your order arrives:


  • Damaged
  • Spoiled upon arrival
  • Incorrect


Please contact us within 24 hours of delivery with:


  • Your order number
  • Clear photos of the issue


We will assess the situation and may offer a replacement or refund at our discretion.


Non-Refundable Situations
We cannot offer refunds or replacements for:


  • Orders left unattended or not promptly refrigerated/freezed
  • Incorrect delivery details provided by the customer
  • Missed deliveries
  • Normal variations in colour, texture, or smell typical of raw food products


Customer Responsibility

  • By placing an order, you agree to:
  • Provide accurate shipping information
  • Be available to receive and properly store the product upon delivery
  • Handle and store raw dog food safely according to guidelines


Contact Us

If you have any questions about your order, please contact our customer support team. We’re here to help ensure your pet receives safe, high-quality nutrition.